Customer support
Already a client? We are one call away.
Claims, payments, ID cards, certificates, address changes: send us what you need in Turkish or English and we will take care of it or point you to the right carrier department.
What we can help you with
Pick the request that fits. Everything starts with a quick message or call.
File or follow up on a claim
Tell us what happened and we will help you report it, gather documents and keep the adjuster moving.
Contact usPolicy payments
Questions about a bill, a due date or how to pay? We will point you to your carrier’s payment method and confirm what is owed.
Contact usInsurance ID card
Need an auto ID card for the glove box or for the DMV? Ask and we will send the current card.
Contact usCertificate of insurance
Landlord, lender or client asking for a certificate? Give us the holder details and we will request it.
Contact usAdd or remove a driver or vehicle
New car, new driver, sold vehicle? Tell us before you drive so coverage matches your real life.
Contact usAddress or mortgagee change
Moving, refinancing or changing lenders? We update the policy so notices and payments reach the right place.
Contact usCoverage review
Renovated, had a baby, started a business? A short review keeps limits and discounts current.
Contact usCancel or re-shop a policy
Price went up at renewal? We can compare carriers before you cancel anything.
Contact usIf you have a claim, do this first
The first hour matters most. These steps keep you safe and your claim clean.
- 01
Make it safe
Get everyone to safety, call 911 if anyone is hurt and prevent more damage where you safely can.
- 02
Document everything
Take photos and video, note names and contact details, and keep receipts for emergency repairs or hotel stays.
- 03
Report it, then call us
Report the loss to your carrier using the claims number on your ID card or policy documents, then call us so we can follow the claim with you.
Do not sign anything or agree to a settlement before you understand it. We are glad to read it with you.
Quick answers
How do I pay my premium?
Payments go to your carrier, usually online, by phone or through an installment plan on your bill. If you are not sure how yours works, ask us and we will check.
How fast can I get an ID card or certificate?
Usually the same business day. Send us the policy holder name, and for a certificate the exact name and address of the certificate holder.
Do I have to call the carrier for a claim?
Yes, the claim is filed with the carrier, and we stay involved to guide you, review the paperwork and speak up if something looks wrong.
Not sure which category fits?
Just call or write. We will sort it out with you.